Frequently Asked Questions
I only want certain types of fruit. Can I make substitutions?
Our arrangement designs are carefully created for the perfect presentation in our signature style -- to ensure that every arrangement or gift meets these standards or presentation, the designs can't be modified by substituting different fruit types in any arrangement.
What kind of chocolate do you use?
We use 100% real Belgium chocolate in all of our dipped fruit arrangements and products! Our fruit is dipped in dark, milk or white chocolate.
Do your products contain nuts?
Some of our fruit arrangements and boxes of chocolate dipped fruit have crushed or sliced almonds, so there are nut products in our preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. We recommend that you take the necessary precautions based on any related allergies.
Do your products contain milk?
All Inredible Flowers products may contain or come in contact with items that contain milk products. We recommend that you take the necessary precautions based on any food allergies.
Is your chocolate gluten free?
All chocolate is gluten-free. However, our chocolate is manufactured in facilities that may manufacture gluten-based products.
How long will the fruit last?
Our fruit arrangements are sold at the peak of freshness. We recommend that you enjoy your Incredible Flowers right away. If that’s not possible, you should keep the original wrapping, and refrigerate immediately upon receipt. Once it has been removed from the original wrapping, you should remove the fruit from the skewers, store it in an airtight container, and refrigerate immediately.Our chocolate dipped fruit is exceptionally fresh, and should be consumed immediately. If that’s not possible, you should keep the original packaging, refrigerate immediately upon receipt, and enjoy within 24 hours of receipt.
How can I place an order?
You can place an order online any time at www.incredibleflowers.ie or by calling us on 00353 (0) 894033770
How far in advance should I place my order?
You can place an order well in advance and up to 24 hours in advance.
Will I receive an order receipt/order confirmation?
If you didn’t receive any of the order confirmation messages, please 089 40 33770 as soon as possible. We recommend that you do not attempt to submit the order again to avoid placing duplicate orders.
How do I cancel or change an order I already placed?
If you need to cancel or change an order scheduled for pickup or delivery from Incredible Flowers, please contact us on 089 40 33 770 at least 24 hours prior to the scheduled delivery or pickup with your request.
Where can you deliver and what is the delivery fee?
Please check Delivery areas for all the areas we deliver and associated fees. If your area is not on the list please contact us for delivery quote.
I would like my order(s) to be delivered at a certain time.
We cannot guarantee delivery times, but we will do our best to accommodate the open hours of offices, schools and businesses. Any request for a specific delivery time cannot be honored. You should not include any such request or delivery instruction with your order, as it will not be taken into account for your delivery.
What payment methods do you accept?
We accept payment via all major credit/debit cards: Mastercard, VISA, Laser
When will my credit card be charged?
Your credit card will be charged at the time the order is placed.
Is it safe to use my credit card online?
Yes; we never send personal information, such as your credit card number, over the network in a way that is readable to anyone but us.