Terms & Conditions
Please read the following carefully. Your use of the Incredible Flowers web site (“incredibleflowers.ie”) and purchase of the products or services (“Products”) on it means that you agree to these terms and conditions (“Terms”).
We endeavor to display as accurately as
possible the products available for sale on incredibleflowers.ie. However, the
colors and images that you will see on incredibleflowers.ie will depend on a
number of factors such as your monitor and its settings. Therefore, we cannot
guarantee that the color or other features of products shipped to in accordance
with your order(s) will appear exactly the same as the image you see displayed on
All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute ceramic pots, baskets or any other products used to carry bouquets, as well as, fruit as such of equivalent value and quality without notice.
In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
Prices are quoted on
incredibleflowers.ie in Euros.Prices
listed within the Service are valid for a maximum of 14 days from submitting
Prices include VAT.
Order / Payments
During order submission you shall be
required to provide us with your personal details, including accurate address,
together with those of the intended recipient and all necessary payment
details. We accept payment by most major credit and debit cards or gift
vouchers. By clicking on the “place order’’ button on the Checkout page, you
are consenting to be bound by our terms and conditions contained in these Terms
and Conditions and appearing anywhere on incredibleflowers.ie.
We cannot accept orders from customers under the age of eighteen (18) years.
Gift vouchers must be redeemed online at incredibleflowers.ie or by phone before the expiry date specified on the vouchers and cannot be used for Orders already placed.
If the value of the Order exceeds the value of the voucher, the balance must be paid by credit or debit card. Unused balances will be held within the recipients voucher for the same period.
Only one Gift Voucher may be redeemed per purchase.
Our delivery service is only within the CORK city and county (check delivery areas for further information)
You will be notified of the delivery costs automatically before you submit your credit card details.
Incredible Flowers has set delivery times that you may choose from. Delivery times are merely an estimate and are not guaranteed. All orders must be placed 24 hours in advance. However this is subject to delivery availability.
We will process Order received on
Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you
request on the next working day.
Any errors in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate address of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
Whilst we agree to use all reasonable endeavors to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels, ships and other business locations, the signature of any person authorized to accept delivery on behalf of the organization shall be accepted as proof of delivery to your chosen recipient.
Please note that we are only responsible
for delivering against signature to the address you quote (or an imminent
neighbour if no one is at home) we regret that where goods have been correctly
delivered we cannot accept responsibility if the intended recipient has moved,
or lives elsewhere, and the actual received refuses or fails to return item(s).
Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order.
When placing your order you are able to specify further delivery information using the 'Additional Information' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information, for example to specify floor number, or hospital ward.
Orders may be amended or cancelled up to
24 hours before the intended delivery date.
To amend or cancel your order, please contact us at firstname.lastname@example.org or 0894033770
You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Safety and Allergy information
Please be aware that Edible Bouquet products can require the use of skewers or sticks to keep the fruit and sweets in place. Young children should be supervised at all times when consuming Incredible flowers products, we cannot be held responsible for any safety issues which may occur from consumption of our products.
Please note that all Incredible Flowers products may contain or have traces of nuts or nut oils. Incredible Flowers cannot be held responsible for any issues resulting from any food allergies.
Incredible Flowers does not give you any right or interest in any copyright or intellectual property rights in any Product, nor the right to copy them.
The copyright in incredibleflowers.ie and the content of all the software, web site and pages relating to the incredibleflowers.ie web site is owned by, or licensed to Incredible flowers, unless otherwise specified and may not be used, copied or altered without our express consent.
Copyright extends to the design, look and feel of incredibleflowers.ie, all photographs on it and its marketing materials.
You may use incredibleflowers.ie for private and personal non-commercial use only – i.e. to view, copy and print portions of incredibleflowers.ie for the sole purpose of placing Orders. The materials on incredibleflowers.ie may not be used for any other purpose.
The text, design and content of this site are the copyright of Incredible Flowers. Nothing on our site may be reproduced without obtaining written permission.
We reserve the right to supplement and
amend the Terms and Conditions on which you are permitted access to the Online
Site and/or the Online Service from time to time. We will post any changes on
the Site and it is your responsibility as a customer to review the Terms and
Conditions on each occasion you access the Online Service or Online Site.
Changes will be effective five (5) hours after the posting of any such change
and all subsequent dealings between you and us shall be on the new terms and
Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
In the event that you are not satisfied
with the Online Service any complaints should be addressed to:
149 Leslies Arch,